The price of your Candybox covers everything - this includes a funky little card, packaging, standard courier delivery anywhere in New Zealand and GST.
We send all our Candyboxes out just after 1pm, every weekday. That means if you order individual❅ Candyboxes before 1pm and your delivery address is around a main centre, your Candybox should arrive the next business day - please read all the notes below if timely delivery is important to your order.
MOTHERS DAY INFORMATION: Mothers Day is on Sunday 14th May and couriers don't deliver Sundays.
Pre-Ordered Mothers Day Candyboxes have all been sent and the courier has taken them all, so no other Candyboxes will make it in time.
**The Upper South Island is still being affected by the Nov 2016 earthquake road closures, please allow an extra day for Candyboxes to the Upper South Island, as these are air freighted to Christchurch and driven up to the Upper South Island.
*That's the Next Business Day and those of you whose delivery address is in the more remote corners of this glorious country of ours (Rural delivery), will need to allow a couple more days for packages to arrive (a small price to pay for living in that corner of paradise).
❅individual Candyboxes can be delivered the next business day, any multiple Candyboxes orders to the same address can take an extra day to the South Island as they are unable to be air freighted under the arrangement we have with Fastway couriers.
Here are some things to note...
- We deliver to the whole of New Zealand, but not outside New Zealand.
- We don’t deliver on Saturdays, Sundays or public holidays, e.g. if you order on Friday your box will be delivered after the weekend. (Don't forget those regional anniversary weekends)
- We use Fastway Couriers.
- We can’t deliver to PO Boxes
- Deliveries to Apartments - ensure the courier can gain access to leave with reception or in a mail box, some apartments are secured and couriers can't deliver parcels.
- Use the handy additional notes at check out to tell us anything extra like a specific delivery date
- Candybox can not guarantee the courier service, the next business day delivery is the courier service we've purchased but it involves hundreds of people and sometimes there is a delayed parcel. We generally get a 97% next day delivery rate with Fastway, unfortunately there is still 3% which get delayed.
While we guarantee to get your Candybox on the courier in time, we cannot be held responsible for a Candybox arriving late through no fault of our own (e.g late courier drop off) - so we don't offer refunds in this situation. We think that's pretty fair and we hope you do, too.
If you’ve got a question, just flick us an email.